This falls best conference on Customer Experience is certainly Benjamins ‘Customer Experience 2006‘ in Copenhagen 9th November!

Namedropping:
Tamara Adlin, Amazon.com & Adlin Inc.
Peter Friis & Jesper Dichmann, Google
Rodrigo Madanes, Skype
Martin Lindstrøm, Branding Guru
Martin Thorborg, SpamFighter

yeah… you gotto be there!